Refund policy

EU Return Policy

Return, Cancellation and Refund Policy

Return Policy (14 days)

We apply a 14-day return policy from the date of receipt of the last item in the order.

Any return request must be submitted within this period. After this period, we are unable to accept any return requests.

To be eligible for a return, items must be in their original condition. Items may be handled or tried on to the extent necessary to assess their nature and characteristics, in accordance with EU consumer law. Items must be returned with their tags and original packaging when reasonably possible.

Any item that does not meet these conditions may be subject to a partial refund or a refund refusal.

Mandatory return procedure

All return requests must be approved in advance by email at:
parisdressing2025@gmail.com

No returns will be accepted without prior authorization.

Once approved, return instructions and the return address will be provided to the customer.

Returns sent without prior authorization may be refused.

Return shipping costs

Return shipping costs are the sole responsibility of the customer.

The customer is responsible for shipping, packaging, and proof of shipment.

We are not responsible for lost or damaged return parcels during return shipping.

Order cancellation

Cancellation requests must be sent by email to:
parisdressing2025@gmail.com

Cancellations are only possible before the order has been fully processed or shipped.

Once the order is being prepared or has been shipped, cancellation is no longer possible.

Returned items not in compliance (item condition)

Any returned item that is used, worn, washed, damaged, or not in its original condition may be subject to a partial refund or a refund refusal.

In some cases, a full refund may not be possible if the item can no longer be resold in its original condition.

Return shipping costs and any reshipping costs remain the responsibility of the customer.

Right of withdrawal (European Union)

In accordance with EU regulations, customers have the right to withdraw within 14 days from the delivery of the last item in the order.

To exercise this right, items must be returned in their original condition, with packaging and tags when reasonably possible.

Refunds

Refunds are processed after the returned items have been received and inspected.

If the return conditions are not met, a partial refund or no refund may be applied.

Approved refunds are issued to the original payment method within 14 days of receiving the returned items.

Processing times may vary depending on the bank or payment provider.

If the refund has not been received after 15 business days, the customer may contact us.

Shipping costs are non-refundable.

Return requests may also be submitted via your customer account:
https://shopify.com/82222678364/account